FAQ

Open Rider Login and select Register. Add your full name, email, password, gender, home address, and any required profile details. After registration you can log in and book rides, courier trips, shopping trips, and pre-bookings.

No. Rider accounts must use Rider Login. If the system says the account is not a rider account, use Driver Login instead or register the correct account type.

Yes. Child profiles can be added from Settings. Teen Ride uses the Kid ride option and allows the rider to book safer trips for approved child or teen profiles.

Open Driver Login and select Register. The driver must complete the driver registration form with personal details, service support, vehicle details, required uploads, and approval information before taking trips.

A driver may be asked to upload profile photos, face verification photos, license documents, vehicle documents, number plate photos, vehicle photos, roadworthy or permit documents, and other required approval files.

A driver can receive trips after their driver account is registered, approved, not on hold, and available for the ride or courier service type requested.

Affiliate Marketing lets a user promote Quick At through an affiliate link or code. The affiliate can earn from qualifying driver registrations, business uploads, and rides generated through their affiliate activity.

When a driver registers under an affiliate link, the affiliate earns R0.05 for every trip that driver completes, according to the affiliate tracking rules.

When a rider books a ride directly from a business connected to the affiliate, the affiliate earns R0.05 for that qualifying ride.

An affiliate can earn R0.10 for each business profile created under their affiliate code after Quick At verifies that the business and profile are active. Active rider profiles connected to those business profiles can earn R0.50 after verification.

Affiliate earnings appear under the Affiliate Marketing program page, including the drivers or businesses connected to the affiliate and the amount earned from qualifying activity.

A rider can enter a registered referral code during booking. The code can belong to another rider, driver, business, or active Quick At promo/referral record.

No. A rider cannot use their own referral code or their own business referral code. The booking must use a registered referral code from someone else.

The booking will not continue with an invalid code. The rider must remove the code or enter a valid registered referral code.

The Wallet shows available wallet balance, promo cash, and referral earnings. Users can use wallet funds for supported payments when enough balance is available.

Yes. The Wallet page includes a Transfer Funds section where a user can enter a recipient email or username and the amount to transfer.

Referral earnings are amounts earned when qualifying referral or affiliate rules are met. These earnings are displayed separately so the user can track code use and rewards.

A business owner creates a Business Profile and adds the business name, logo, contact details, Google Maps address, manager details, social media links, category, products or services, and pickup address.

Yes. The business must choose whether it is a Shopping business or a Services business. Shopping businesses list products and categories. Service businesses list services, pictures, prices, and service details.

Only businesses matching the selected category or searched product/service should show. If no business is listed under that category or product, the result should stay empty.

Customers arrange product or service payment directly with the business or sales/service manager. Quick At is responsible for the ride booking, courier pickup, and drop-off only.

Yes. Customers can book a ride to go to a mall, shop, business, or service provider, or they can book a courier to pick up and drop off a package.

The Panic Button is for emergency use. It helps route panic actions, emergency contacts, WhatsApp sharing, and safety support options based on the user settings available in the app.

Use the Panic Button only when you need urgent help or feel unsafe during a Quick At related trip, delivery, pickup, or ride process.

A Pre-Booking lets a rider schedule a ride or booking for a future date and time. The booking can be shown under My Trips or Previous Trips depending on status.

Yes. A rider can add a preferred driver code. If the code is valid and the driver matches the trip requirements, the booking can be sent to that driver first.

Some scheduled bookings can be saved for later payment, depending on the booking rules. If immediate payment is required, the rider is sent to PayFast before the trip is offered.

Find Driver helps a rider view nearby available drivers that match the pickup location, service type, accessibility needs, and ride preferences.

Yes. If nearby drivers are shown, the rider can select a driver. A rider can also use a preferred driver code if they already know the driver code.

My Driver lets a rider save drivers for quick access. Saved drivers can be used for future ride preferences or preferred driver code bookings.

Yes. A rider should be able to remove a saved driver from the My Drivers page when the driver is no longer needed.

Lifetime Highlights show rider activity over time, such as completed trips, savings, milestones, referral activity, and other Quick At usage highlights.

Highlights help users track long-term value and achievements inside Quick At, including rides, rewards, and profile progress.

Badges are achievement labels or icons earned by users, riders, drivers, or affiliates when they reach certain milestones or complete qualifying actions.

Badges can show on the profile, lifetime highlights, driver progress, affiliate progress, or other Quick At achievement areas.

A verified rider may receive a birthday ride benefit or discount during the allowed birthday window. The system applies the benefit when the rider qualifies.

The rider must have their date of birth saved and verified where required. Pensioner and birthday benefits may also require ID or date-of-birth checks.

Vehicle Rental is for drivers or users who need access to a vehicle for Quick At related driving or transport opportunities, depending on available rental listings and approval rules.

No. Vehicle rental availability depends on listed vehicles, rental requirements, driver approval, documents, and any owner or admin rules attached to the rental.

Yes, if the vehicle is approved, roadworthy, correctly listed, and matches the required service type for the trips the driver wants to take.