Quick At – Refund and Cancellation Policy

Effective Date: 04 March 2026

This Policy governs cancellations, wallet reversals, and refund handling for rides and rentals.

Passengers and drivers may cancel, but cancellation fees may apply depending on timing, travel already incurred, repeated abuse, or driver arrival.

Rental refunds may depend on notice period, owner rules, payment processing costs, admin charges, and whether the booking has started.

Approved refunds may be returned to the Quick At wallet or original payment method, subject to provider timelines and fraud review.

Processing fees, admin charges, penalties linked to user misconduct, or fraud-related reversals may be non-refundable where permitted by law.

Quick At may request evidence and may deny refunds where misuse, false claims, or policy breaches are identified.